At Prime Pass Emporium, customer satisfaction is our priority. We offer digital products and subscription services, and we want you to feel confident in your purchase. This Replacement and Refund Policy outlines the conditions under which replacements or refunds may be issued.

1. Eligibility for Replacement

You may request a replacement if:

• The digital product/service is defective, non-functional, or not as described.
• Access credentials provided do not work.
• Delivery was incomplete or incorrect.

Replacements will be issued with the same or equivalent product at no extra charge.

2. Eligibility for Refund

Refunds may be granted in the following situations:

• The product or subscription was not delivered after successful payment.
• A verified technical error occurred on our side that prevented product usage.
• The product/service was unavailable and no alternative could be offered.

Refunds are not applicable in cases where:

• The product was successfully delivered and used.
• The customer changed their mind after purchase.
• Misuse, negligence, or account sharing led to access issues.

3. Process for Requesting a Replacement or Refund

• Contact us at primepassemporium@gmail.com
   with your order details.
• Clearly state whether you are requesting a replacement or a refund.
• Our support team will review your request within 48 hours.
• Approved refunds will be processed to your original payment method within 5–7 business days.

4. Exceptions

Certain products may be marked as non-refundable at the time of purchase (for example, promotional deals, trial accounts, or limited-time offers). These exceptions will always be stated clearly on the product page.

5. Policy Updates

We reserve the right to update this Replacement and Refund Policy at any time. Updates will be posted on this page with a revised effective date.

6. Contact Us

If you have questions or wish to file a refund/replacement request, please contact us:
 📧 primepassemporium@gmail.com
 🌐 https://primepassemporium.com